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Vijay Raj
Pandey

Group IT Manager·CIO / VP IT·AI & Digital Transformation Leader

15+ years engineering the future of enterprise IT across the UAE. I don't manage technology — I use it to build competitive advantage, transform operations, and drive measurable business growth.

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VRP
Vijay Raj Pandey
15+
Years UAE Leadership
$M+
IT Savings Delivered
30%
Cost Reduction
via M365 Migration
50%
Faster Approvals
via Workflow Automation
90%
DR Risk Eliminated
via Backup Strategy
45%
Support Load Down
via AI & Automation
What I Deliver

Technology That Moves
Your Business Forward

I bridge the gap between executive vision and technical execution — the rare leader who can design the strategy AND build the solution.

01 ——
🏗️
Enterprise Architecture
Design and deploy end-to-end IT infrastructure for complex multi-entity organizations — scalable, secure, and aligned with 5-year business strategy.
02 ——
🤖
AI & RPA Automation
Deploy UiPath, Automation Anywhere, Copilot, and custom Python AI to eliminate manual work and accelerate decision-making.
03 ——
📱
Mobile & Web Development
Build Android, iOS, and full-stack web applications from the ground up — custom tools that solve real operational problems.
04 ——
🔐
Cybersecurity & Compliance
CISM-certified security management, penetration testing, and DR/BCP planning that protects critical assets across global operations.
05 ——
☁️
Cloud Transformation
Multi-cloud migration and architecture design across Azure and AWS — optimizing cost, performance, and resilience.
06 ——
📊
Data Intelligence & BI
Transform raw operational data into Power BI and Tableau dashboards that give leadership real-time visibility.
Technical Domains

Full-Spectrum IT Command

Strategic depth meets hands-on technical mastery across every layer of modern enterprise technology.

01
ERP & CRM Systems
Full lifecycle ERP implementation and enterprise-wide rollout for 1,000+ user organizations.
Oracle NetSuiteDynamics 365SAP B1Sage 300
02
Cloud & Infrastructure
Multi-cloud architecture and hybrid infrastructure management at enterprise scale.
AzureAWSKubernetesVMware
03
Mobile & Web Development
Cross-platform mobile and full-stack web applications built in-house.
AndroidiOSNode.jsPython
04
RPA & Process Automation
Enterprise robotic process automation removing thousands of manual hours.
UiPathAutomation AnywherePower Automate
05
Enterprise Cybersecurity
CISM-certified security program management and comprehensive business continuity planning.
FortiGateCisco MerakiCISMDR/BCP
06
Windows & Desktop Dev
Custom Windows software, enterprise backup tools, and bespoke desktop applications.
.NET/WinFormsWPFC#
Career History

15 Years of Impact-Driven Leadership

2024 — PRESENT
Global Gases Group
2023 — 2024
Dives Holding
2021 — 2023
Bin Ham Group
2016 — 2021
AWJ Investments
2009 — 2016
City Seasons Hotels
MAY 2024 — PRESENT · DUBAI
Group IT Manager
Global Gases Group · 20+ Countries
Leading IT strategy for a global industrial gases supplier serving Offshore Oil & Gas and Healthcare sectors worldwide.
  • Architected ERP optimization roadmap integrating sales automation and inventory workflows
  • Built executive MIS dashboards in Power BI, Jet Reports, and Tableau for C-suite intelligence
  • Copilot & AI adoption — reducing tier-1 IT support workload by 45%
  • Optimized hybrid Azure/AWS cloud with Entra ID, Exchange, and biometric integration
  • Deployed multi-layer security: FortiGate, VPN, ransomware protection, and pen testing
MAY 2023 — MAY 2024 · DUBAI
Head of IT Manager
Dives Holding — CZN Burak Group
Led IT for a globally recognized F&B group managing multiple high-profile restaurant brands across the UAE.
  • Directed full Oracle NetSuite ERP implementation — configuration to go-live
  • ↓ 30% operational cost reduction via Microsoft 365 migration
  • ↓ 50% approval cycle time via Suite Flow workflow automation
  • ↓ 90% data loss risk via company-wide DR and backup strategy
  • ↓ 40% support requests via structured user training programs
MARCH 2021 — MAY 2023 · AL AIN
Group IT Manager
Bin Ham Group — Real Estate · Schools · Medical
Managed enterprise IT across a diversified conglomerate spanning real estate, schools, medical centers, and construction.
  • Designed and executed BCP/DR programs with zero unplanned downtime across all entities
  • Led IBM Power server migrations (P7→P8) and on-prem Kubernetes microservices cluster
  • Deployed FortiGate + Cisco Meraki security stack with Qualys vulnerability scanning
FEB 2016 — FEB 2021 · DUBAI
Senior IT Manager
AWJ Investments LLC — 37 Outlets · UAE, KSA, Qatar
Managed IT for 37 restaurant outlets, 1,000+ employees, and 24/7 call centers across three countries.
  • Deployed Dynamics 365, Sage 300, and Micros RES POS across 37 locations
  • Managed Cisco Meraki cloud-managed network across all geographically distributed outlets
  • Built centralized call center with Avaya telephony and CRM integration
OCT 2009 — FEB 2016 · ABU DHABI
IT Manager
City Seasons Group of Hotels
Promoted from IT Supervisor to IT Manager over 7 years, directing full hotel IT operations.
  • Administered Opera PMS, Micros 9700, Fidelio Materials Control, and Interactive TV servers
  • Ensured 24/7 guest Wi-Fi availability and implemented IP CCTV and access control
  • Managed Windows Server, Active Directory, MS Exchange infrastructure
Built, Not Just Managed

Signature Projects & Innovations

What sets me apart: I build the solutions, not just procure them.

📱
Employee Self-Service Mobile App
Cross-platform Android & iOS app for HR and IT service requests with real-time ticket tracking for 1,000+ employees.
↓ 35% helpdesk call volume
🌐
Corporate Web Portal & CMS
Full-stack web applications and corporate portals built with Node.js, PHP, and Python — integrated with live ERP data.
Live ERP-integrated dashboards
🤖
RPA Invoice & Approval Bots
UiPath and Automation Anywhere bots automating invoice processing, PO approvals, and vendor reconciliation.
200+ man-hours saved monthly
🔧
Custom Windows Backup Tool
.NET/WinForms desktop application for automated multi-site backup scheduling and real-time DR alerts.
AED 120K annual cost saving
🐍
Python ETL & Data Pipeline
Automated Python pipelines extracting ERP data into live Power BI executive dashboards.
Real-time C-suite MIS reporting
🚀
AI-Powered IT Operations
Microsoft Copilot and custom AI models for automated incident triage and intelligent report generation.
↓ 45% tier-1 support workload
Proficiency

Technical Depth

Strategy & Leadership
Digital Transformation98%
ERP Implementation97%
IT Governance & Budget95%
Cybersecurity (CISM)93%
Cloud Architecture90%
Power BI / Tableau92%
Development & Automation
Python Development88%
Android & iOS Apps82%
Web Development85%
UiPath / Automation Anywhere87%
Windows .NET Development84%
AI & Copilot Integration86%
Credentials

Certifications & Education

🛡️
Certified Information Security Manager
ISACA — CISM
☁️
Microsoft Certified Systems Engineer
Microsoft — MCSE
🔷
Microsoft Dynamics 365 F&O
Microsoft — Certified
🗄️
Oracle NetSuite Administrator
Oracle — Certified
🌐
Cisco Certified Network Associate
Cisco — CCNA
🔒
Penetration Testing & Security Analytics
PTSA — Certified
🔥
Fortinet Network Security Admin
Fortinet — NSE
🎓
Master's in Computer Applications
MCA — Postgraduate
Let's Build Something Exceptional

Ready to Accelerate
Your Business with Technology?

📍
Location
Dubai Marina, Dubai, UAE
📞
✉️
🌐
🪪
Status
UAE Employment Visa · Valid Driving License
Senior IT Leadership · Group CIO · VP IT

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Digital & AI Transformation?

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