VijayRaj Pandey

25D Street Al Barsha Dubai UAE

A distinguished Manager of Information Technology with expertise in diverse range of technologies within multiple industry setup. Demonstrated success in managing networking, quality assurance, internet technology. Well-organized, results oriented individual with proven ability to implement standards, procedures and processes that improve business functionality. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environment. Exceptional communicator focused on building strong client relationship. A rising technology executive noted for cutting millions in IT expenses and driving business innovation, leveraging information security, applications, networking, operations and risk management leadership to accelerate business growth and gain competitive edge. Well known for multiplatform enterprise security, compliance and data center/ business transformation expertise. .



Senior Manager Information Technology

AWJ Investments LLC

AWJ Investments is a fast-growing Food & Beverage Holding Group that explores popular Middle Eastern, Mediterranean and International flavors. Exploring global opportunities, AWJ recognizes the potential of a rapidly evolving Food & Beverage market, with the aim of acquiring and growing a brand that is internationally recognized and loved. Founded and headquartered in Dubai; AWJ set out on its culinary journey with five unique concepts – all strategically located across popular tourist and dining destinations in Dubai. Within the following five years.

My responsibilities as Senior IT Manager at AWJ are:

  • Managing overall IT functions of the company including the support of 37 outlets 1000 Employees apart from the Head office & Central Production Unit and 24/7 call center in UAE, KSA, Qatar
  • Strengthening the IT infrastructure through to implementing modern technologies. Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software.
  • Manage the IT budgets and expenditure on hardware and software.
  • Developing & maintaining the company IT systems, software and databases
  • Recommending and implementing improvements and efficiencies.
  • Reporting to CEO. Having excellent time management, confidentiality & communication skills. Having strong IT, commercial, planning and budgeting skills.
  • Management of server software and associated backup routines. To evaluate, test, advise, train and support I.T. related projects.
  • Provide the hardware support to all the outlets including POS systems, Hardware, Network Infrastructure, Emails etc.
  • Set up the entire infrastructure before the opening of new outlets.
  • Ensure that the IT system is up and running always at its full efficiency.
  • Ensure that network design and architecture for restaurants is optimal, with adequate redundancy. Install, operate and maintain in-house developed software programs.

February 2016 - Present

Manager Information Technology

City Seasons Group of Hotels

Formerly Al Hamra Plaza. City Seasons was established 10 years ago under the guidance of Bin Ham Group. This is one of the chain hotels managed by the City Seasons Group of Hotels. I started my stint in this organization as an IT Supervisor. Through the years I climbed up to the post of the I.T. Manager. During my employment, my main responsibilities were: .

  • Administration of windows 2003,Domain controller and network environment & fiber network voice & data maintaining
  • Software updating, maintaining & following up on license
  • Updating & maintaining of Inventories
  • Internet and E-Mail troubleshooting
  • Maintaining daily backups of the PMS systems & user related backups
  • Administrating & troubleshooting of Opera PMS Server
  • Administrating & troubleshooting of Micros –9700
  • Administrating & troubleshooting of Micros – Fidelio material control server
  • Administrating & troubleshooting of Interactive TV server
  • Administrating & troubleshooting of Employee PAYTRAX server
  • Administrating & troubleshooting of NET ACCESS server Meta frame citric web Presentation server
  • Responsible for Project Management, IT Infrastructure, design and network security
  • Wi-Fi Access point configuration and installation
  • Ensure 24 hours Wi-Fi availability for Hotel guests
  • IP Cameras and CCTV configuration under newly construction project
  • Cyber roam Firewall Configuration and implementation
  • Attendance system maintenance on figure prints for company employees to check in on door to door access system
  • Design, Configure and implementation of Racks, Routers, Manageable and non-manageable Switch
  • Maintenance of Accounting and ERP systems (PMS, Tally) for hotels
  • Taking and resolving issues with desktop computers and peripherals
  • Management of windows server 2003/2008, active directories
  • Applying operating system updates, patches, and configuration changes
  • FTP maintenance and updates as per user requirement and user rights on ADs
  • Keep update to date and maintaining ESET NOD32 Anti-virus Server & Cisco AMP, SentinalOne updating antivirus Signature database remotely automatically
  • Proper documentation of the work I've done to resolve the issue (so as to speed the repair of others or identify trends and issues with hardware and software
  • Managing & maintaining various types of Network Devices in Local Area Network
  • HP and DELL (power edge) server maintenance and backup
  • Performing backups of financial systems and servers using
  • Installation and implementation of Virtual Machines and VMWare Workstation’s
  • Managing & Maintaining Desktop clients in Production area as well as System hardware issues and Operating Systems
  • Trouble shooting and Maintenance of Server's (HP, IBM, DELL)
  • Monitoring and updating Windows service packs, patches, hot fixes and Vulnerability
  • Patch Management and Virus Management
  • Creating, Configuring, Managing and troubleshooting Group Policy objects
  • Backup & Restoration of SQL Databases and File systems using ARC Server backups
  • Monitoring WAN links and data communication equipment’s
  • Periodic vulnerability assessment using Microsoft Baseline Security Analyzer
  • Maintaining backup of System State
  • Creating, Configuring, Managing and troubleshooting Of Routing and Remote Access Server
  • Providing support to operators and Level 1 Engineers
  • Coordinating with BSNL personals to resolve connectivity issues
  • Coordinating with vendors regarding server related issues
October 2009 - February 2016

Assistant Manager Information Technlogy

Powerline Gulf Construction LLC

Responsibility for Technical Services consists of Network infrastructure, including Wide-Area Networking and dial-up connectivity. Also had responsibility for User Services, which consisted of user support, help desk, telephone support, network security, electronic mail, and network administration. Managed the design of LAN/WAN consisting of 10BaseT & 100BaseT, FDDI, Frame-relay and ATM networks for a large national WAN. Apart from these, following were added to my load:

  • Managing Accesses Control & Staff Attendance
  • Microsoft Exchange server (Active Directory)
  • Firewall Management Sonic Wall Device
  • Blackberry Server • Presentation & P.Q.
  • Web Page Designing & Updating
  • ERP solutions SAGE 300
  • Telephone Call billing & Tracking
  • Hand punch Machine Maintaining & Attendance Reporting
  • Internal Email Configuration
  • Complete Network solutions Wire & Wireless
  • Server & backup server Management
  • Print Server & Plotter
  • Fax Control System
  • Document management Service
  • IP Camera Management

November 2008 - September 2009

Information Technology Incharge

Vendome Plaza Hotel

3 Start Hotel Vendome Plaza Hotel have 123 room properity in Deira Dubai, My Responsibility to manage the Property Managment system for Guest checkin & checkout using HMS software, other responsibility are :

  • Responsible of day to day activities
  • Sometimes making suggestions for improvements to current process or system inventory
  • Providing direction of assigned staff to meet new system development and user requests
  • Takes initiative and participates in IT strategic planning process
  • Responsible for classes and trainings offered in support of assigned business systems
  • Works on projects, as assigned
  • Supervised IT personnel
  • Exchange Server Management
  • Managing Accesses Control & Staff Attendance
  • Microsoft Exchange server (Active Directory)
  • Telephone Call billing & Tracking
  • Outlook Email Configuration
  • Complete Network solutions Wire & Wireless
  • Server & backup server Management
  • Print Server Management wire and wireless
  • Internet Security and Proxy Server
  • Analyzing of Network for better Performance

December 2006 - November 2008


Microsoft Certifications

Microsoft Certified Professional (MCP)
IT professional and developer technical expertise

GPA: 3.23

August 2003 - May 2004

Microsoft Certifications

Microsoft Certified System Administrator (MCSA)
Systems administrators, network administrators, information systems administrators, network operations analysts.

GPA: 3.23

August 2003 - May 2004

Microsoft Certifications

Microsoft Certified Systems Engineer (MCSE)
Designing, deploying, and maintaining infrastructure services in a Windows Server 2012,2016 environment.

GPA: 3.23

August 2003 - May 2004

CISCO Certifications

Cisco Certified Network Associate (CCNA)
Network fundamentals, Network access, IP connectivity, IP services, security fundamentals, and automation and programmability. Newly retooled for the latest technologies.

GPA: 3.63

July 2004 - May 2005

Cyber Security Certifications

Penetration Testing & Security Analytics (PTSA)
A penetration test, colloquially known as a pen test, pentest or ethical hacking, is an authorized simulated cyberattack on a computer system, performed to evaluate the security of the system.The test is performed to identify both weaknesses (also referred to as vulnerabilities), including the potential for unauthorized parties to gain access to the system's features and data,as well as strengths, enabling a full risk assessment to be completed..

GPA: 3.63

July 2005 - May 2006

College of Management and Computer Science

Advanced Diploma in Computer Programming
Expert in MySQL, Micorsoft SQL 2016, Oracle DBMS, PHP, Python , CSS, HTML, Java Script, Software Engineering & Programme Designing Technique

GPA: 3.56

August 2006 - May 2007


Programming Languages & Tools
  • ERP System (Sage 300 ERP/MS Dynamics 365)
  • CRM (Squirrel/SCM/Sage) & Dynamics 365
  • POS /Retail management
  • Data Warehousing & Reporting
  • IP Telephony & Telecommunications (Cisco, Avaya, NEC)
  • Network & IT Applications
  • Wired & Wireless Technology (Aruba, Meraki, Cisco, Open Mesh, CloudTrax)
  • Network Security & PAN Testing
  • Web Application Develepoment
  • Backup Technology (Acronis/QNAP/Veem/Windows) & Cloud Backup
  • Firewall & VPN FortiGate 200E, 60D,30D
  • Virtualizations (Hyper V, VM, Oracle Box)
  • Windows Server Managemnts & SQL Mangments
  • PMS system (Opera, Fidelio) & Oracle MICROS Simphony POS
  • Project management tool to plan, manage, and deliver work effortlesslys.
  • Manging Sharpoint & Microsoft Teams

  • Having a long-term vision and leading a team of other professionals.
  • Working effectively within a team to accomplish key objectives.
  • Managing other people according to the key principles of leadership and management.
  • Managing workload, meeting deadlines and being organised at all times.
  • Using appropriate techniques to move others to action or to gain agreements.
  • Managing one’s time effectively, especially when working on multiple projects or with various clients at the same time.
  • Thinking outside the box and coming up with valuable and innovative ideas.
  • Having a sound commercial awareness and knowledge of business conventions, practices and strategies.
  • The ability to analyse business finances, market information, accounts and investment opportunities and risks.
  • Exceptional understanding of assigned applications, with specialized technical knowledge.
  • Excellent technical knowledge in all phases of application systems.
  • Ability to conduct software testing tools and environment essentials to run job functions.
  • Designing and implementation of network structure to meet the highest standards.
  • Operate malware, adware, spyware, and other dangerous cyber threats. S


In my free time, I enjoy learning about new computer and electronics technology via online journals and offline publications. I also enjoy exercising and spending time at my family’s beach house. .

I also like to play crossword puzzles and playing chess & reading books.

Awards & Certifications

  • Microsoft Dynamics NAV 2016 implementation 2016
  • Jet Analytics & Reporting implementation 2017
  • 1st Advance Warehouse implementation 2019
  • 1st Ecommerce Web & Mobile Application Devlopment 2019
  • 1st Online Food Delivery Call Center implementation 2018
  • 1st Ethical Hacking and PAN Testing Certification 2018
  • 1st Backup & Disaster Recovery implementaations 2018

Softwares & Technologies

Contact Us

Email Address

25D Street Al Barsha Villa 77
Postal code 58523
Dubai, UAE.

+971 50-958-4660


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